The Citizen Support Portal which is an initiative of the Prime Minister’s Office, is an online service which allows citizens to directly transmit their requests, share their concerns and ideas with Ministries, departments, parastatals and local authorities through Citizen's Advice Bureaus. They can also keep track of their requests through a ticketing system.
More than just a platform to address individual requests of citizens, the Citizen Support Portal provides the Citizen Support Unit a broader picture of the needs of the population. It therefore enables the Government to allocate resources more efficiently based on the different categories of complaints received in the different regions.
www.csu.mu allows the government to become more citizen-centric with the aim of building a modern and better Mauritius.
The Citizen Support Portal was launched by the Prime Minister, Minister of Home Affairs, External Communications and National Development Unit and Minister of Finance and Economic Development, Mr Pravind Kumar Jugnauth, at the Cyber Tower 1, Ebène Cybercity, on 28 April 2017.
Citizens with no access to computer or the Internet can go to the nearest Citizen's Advice Bureau where a CAB officer registers their request(s) on the portal.
On 06 September 2017, the Citizen Support Corner was launched at the Postal Museum in Port Louis. The CSU services were extended to include Mauritius Post in the project. Henceforth, citizens can go to the post office where an officer assists them in filing their request(s) on the Citizen Support Portal.