Terms and Conditions
General conditions - Terms and Co
Citizen Support has been developed to allow any citizen to submit a query or raise a complaint through an online portal to the Government of Mauritius. The citizen can also check the status of submitted query or complaint on Citizen Support as the complaint is being dealt with by the respective governing bodies. The portal provides a mediating environment between the citizen and the various governing institutions and bodies. All services of the portal are free of charge, excl. those, in case of which the fee has been established separately or determined by a legal act.
Citizen Support must not be used in case of emergencies. Should an emergency occur, you may wish to contact emergency services accordingly.
In dealing with a citizen’s query or complaint, additional supporting material may be requested through the online Citizen Support portal by the relevant governing institutions or bodies. As such, the governing institutions or bodies may contact the citizen via email or telephone. Once a query or complaint is closed, the citizen will be notified accordingly through the online portal.
These terms and conditions for this online portal government service shall be governed by and construed in accordance with the laws of Mauritius. Should any dispute arise under the said terms and conditions of use and service, parties will endeavour to reach a settlement and in default, it will be dealt with by a Court of law in Mauritius.
Citizen Support has been developed to allow any citizen to submit a query or raise a complaint through an online portal to the Government of Mauritius. The citizen can also check the status of submitted query or complaint on Citizen Support.
The Government of Mauritius and its employees do not accept liability however arising, including liability for negligence, for any loss resulting from the use of or reliance upon the information and/or reliance on its availability at any time. Citizen Support must not be used in case of emergencies. Should an emergency occur, you may wish to contact emergency services accordingly. The user should however appreciate that if the complaint or query is sent after office hours or during week end, it will only be on the next working day that the matter will be dealt with.
Links on Citizen Support
Links to other websites that have been included on Citizen Support are provided for your convenience only. It is our policy to obtain permission to link other websites. The Government of Mauritius is not responsible for the contents or reliability of bay linked websites (other than websites of government departments) and does not necessarily endorse the view expressed within them. We cannot guarantee the availability of such linked pages at all times.
The Government of Mauritius makes every effort to check and test material at all stages of the building of Citizen Support and other government websites. It is always wise for users to run an anti-virus program on all material downloaded from the Internet.
The Government of Mauritius cannot accept any responsibility for any loss, disruption or damage to any of your data or computer system which may occur whilst using material from Citizen Support and the other government websites.
The Government of Mauritius encourages public access to government information on this website and other government websites. However, all material published on this website is protected so far as is possible by the provisions of the Copyright Act in favour of the State.
Apart from any use permitted by the Copyright Act, the State copyright protected material may be downloaded free of charge to file or printer without requiring specific permission, provided that any such State owned material is being reproduced accurately and is not being used in a derogated manner or in a misleading context. Where this material is being issued to others, the source (including the URL) and copyright status must be acknowledged.
The permission to reproduce State copyright protected material does not extend to any material on this website that is identified as being the Copyright of a third party.
Any other proposed use of any State protected material is subject to approval. Request should be made by sending an email to firstname.lastname@example.org.
Type of personal data collected
- Your personal data such as name, National ID Number and email address are obtained when you sign up to use Citizen Support.
- We may monitor your use of Citizen Support service by recording how many times you use this service, at what time you use it and how long you have been using this service. This information helps us for statistical purposes and to improve our Citizen Support service.
How your personal data is being used
- We will use your personal data in accordance with the Data Protection Act 2004.
- We may use your personal data for the following purposes:
- to enable you to connect to Citizen Support;
- to help us identify you while using our Citizen Support;
- statistical analysis;
- improving our service;
- requesting feedback from you; and
- responding to your emails, submissions, questions, comments, requests and complaints.
Options to opt out
We may contact you for feedback to evaluate and/or develop our complaint management system if you agreed to this when you signed up to use Citizen Support. If you have changed your mind and would prefer us not to contact you, then you can opt out at any time by sending an e-mail to email@example.com.
We welcome your feedback and questions. If you wish to contact us, please send an email to firstname.lastname@example.org.